Cancellation and Refund Policy

Last updated 18 October 2026

We want cancelling and getting a refund to be as simple as ordering. This policy follows the Consumer Protection (E-Commerce) Rules, 2020.

Cancelling an order

Cancel free from the order page within these windows.
Food Delivery: You can cancel until the restaurant starts preparing your food.
Grocery: You can cancel until your order leaves the store.
Printing & Photocopy: You can cancel until printing starts.
Parcel Delivery: You can cancel until the rider picks up your parcel.
After that point the Cancel button is replaced by Get help, and our team will review the case.
Cash on delivery orders cancelled in time cost you nothing.

If a restaurant or store cannot fulfil your order, or we cannot deliver it, we cancel at no charge and refund anything already paid in full.

Report it from the order page within 24 hours of delivery, with a photo where possible.
For valid claims we refund the affected items, or the full order when it is unusable.
Grocery items that are sealed and not defective cannot be returned for change of mind. Perishables are covered for quality issues reported on the day of delivery.

Online payments, when available, are refunded to the original method within 5 to 7 business days of approval.
For cash on delivery orders, we refund to your UPI ID or bank account after verification, within 7 business days.
You can see the status of every request in Help and support.

Raise a request from Help and support. If you are not satisfied with the outcome, contact our grievance officer.